Course Details
Guest Experience
Course Code HOSP717
EFTS 0.1250
Points 15.00
Level 7
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Prescriptor
The hospitality guest experience process will be critically examined from the start to end and will explore various dimensions of the guest experience including service scape. From a hospitality management perspective, OPERA software (a property management system) will be used to analyse management reports and what they can best improve the guest experience.
Resources
No Resource is available.
Qualifications
The course is available as part of the following qualifications.
Expand to see requisite details. Points
  AK3693   Bachelor of Business   (BBus)
360.00
  ICE1   Individual Course Enrolment   (ICE)
0.00
  SABRD1   Study Abroad   (Study Abroad)
0.00
  INEXCH1   International Exchange (Inbound)   (INEXCH)
0.00
  AK3708   Bachelor of International Hospitality Management   (BIHM)
360.00
No requisite courses specified.
  AK1024   Graduate Diploma in International Hospitality Management   (GradDipIHM)
120.00
  AK1230   Graduate Certificate in International Hospitality Management   (GradCertIHM)
60.00
Timetable
2025, Semester 2 Standard
Class Stream Starting Ending Day Time Room
HOSP717/W201  A  23-Jul-2025  22-Oct-2025  WED  9:00 AM - 12:00 PM  WH417 
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Auckland University of Technology