Course Details
Service Relationship Management
Course Code INFS800
EFTS 0.1250
Points 15.00
Level 8
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Prescriptor
Systematic study and analysis of the issues involved in managing the complex roles of client and service providers. Analysis and evaluation of models and processes for managing client expectations including creating, assuring and sustaining effective value relationships in the context of service-oriented computing. A critical appraisal of the role of service networks and systems in supporting customer-provider interactions delivering value to stakeholders.
Resources
No Resource is available.
Qualifications
The course is available as part of the following qualifications.
Expand to see requisite details. Points
  AK3745   Postgraduate Diploma in Computer and Information Sciences   (PgDipCIS)
120.00
  AK3746   Postgraduate Certificate in Computer and Information Sciences   (PgCertCIS)
60.00
No requisite courses specified.
  AK1329   Master of Computer and Information Sciences   (MCIS)
180.00
  AK1339   Master of Information Technology Project Management   (MITPM)
120.00
Timetable
No timetable information is available.
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Auckland University of Technology